Customer Service Job Description and Schedule
Job Description:
We are one of Columbus's largest and fastest growing music schools. We help children foster their creativity, confidence and grit through exceptional music instruction. We envision a community where all children have access music education and all of the benefits that come with it. We are looking for an office assistant/receptionist to help us realize this vision. If you love music and are passionate about helping young people, then this is the job for you! Musical knowledge is a plus but not mandatory for the position.
The primary and most important job is to register students and to assist students and staff at the school.
The basic duties of the front desk staff are:
Handling phone, in-person and email inquiries: explaining fees, selling programs, answering questions
Registering new students: scheduling, explaining policies, setting up automatic payments, data entry
Liaise between teachers and students
Keeping head office informed of what is happening at the location
Assist at recital and events
Cleaning the facility
Planning Recitals & events
Assist with teacher hiring and teacher turn over
Managing teacher schedule changes
Assist with interviewing and onboarding
The basic requirements include:
A love for working with people
Strong organizational skills
Reliable transportation
Basic computer and typing skills
Strong sales skills
Training provided:
The position requires an initial training period of about 4 weeks along with ongoing sales and customer service training, which is provided. We are looking for applicants that want to grow their skill set and are passionate about music and educating young people.
Available positions:
Position 1 - Part-Time Position in Lewis Center
Monday - Thursday 3:30pm - 8:30pm
Saturdays 9:00am - 1:00pm
This is an amazing job:
When you join this team, you’re joining an environment that will leave you feeling fulfilled, excited, and supported every day that you go home. Joining a small team in a small business that is quickly growing gives you the unique opportunity to really make your mark on the company and contribute to the vision and growth through your own creativity and unique skill set. The teamwork, camaraderie, and fun, relaxed social environment combined with high expectations for growth and performance, creates an unstoppable combination of success and contentment.
You’ll notice that our application process is more involved than simply submitting your resume. That’s because this job is worth it. If you feel like you would be a good fit for one of our positions and would enjoy it, we highly encourage you to take your shot and fill out the application!
See what our team members are saying about us:
“The Powell Academy of Music is a fantastic place to work! I get to work with an amazing group of people, including my fellow managers as well as many talented music instructors. My position covers a wide range of responsibilities, from routine scheduling to larger ongoing projects, meaning that I have the opportunity to develop a variety of skills and that I am never bored at work! I have plenty of support and am encouraged to ask for help, but I still maintain a high level of independence in my work. Most importantly, I feel genuinely valued as an employee and as a human being. I am encouraged to share my ideas and opinions, and I always feel respected by my director and coworkers. It’s also great getting to know all of our students and their families, and to be a part of the local music community! ”
“Working for the Powell Academy of Music, has been an incredibly rewarding experience. Working with many music teachers and students is always exciting and fast-paced, but being there to see young kids fall in love with music for the first time is always such a treat. The job covers a lot of administrative tasks, and requires someone to always be on their toes, as the lobby can get quite busy with musicians bustling in and out. Working for PAoM is such a fun place to work!”
Compensation:
Compensation starts at $17 per hour for admin positions. Additional raises and/or promotions may be granted upon growth and time with the company.